Mountain Hawk Trekking encourage you to go through all the terms and conditions of the company. After going through the terms and condition be sure on self to be bounded on our rule and regulation. If any quires related to terms and conditions please feel free to contact us.
Mountain Hawk Treks and expedition along with its staff and member is defined as Mountain Hawk or us.
All the clients and visitors are defined as you or your.
Booking will be confirmed in advance, prior to your Nepal arrival unless booking after your arrival in Nepal.
2.1. Payment For Trekking and Tours: All tours are booked with Mountain Hawk Treks and Expedition. A 30% of the total contracted price is needed by us to confirm your participation in your desired trekking and tour. The remainder needs to be paid either before your arrival to Nepal or upon arrival in Kathmandu before your tour departure (excluding mountain expeditions).
2.2. Payment for Mountain Expeditions: For all high mountain expeditions 30 % of the total contracted price is needed at the time of booking, the rest of the balance should be cleared 60 days prior to your Expedition start date.
3. YOUR TRIP AND ASSUMPTION OF RISK
3.1. Passports, Visas & Insurance
3.1.a. It is the responsibility of all those traveling with us, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.
3.1.b. As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure.
3.1.c. We strongly recommend that you purchase a comprehensive Travel Insurance Policy prior to departure. If you cancel your trip or significantly alter travel dates, many policies will reimburse the cost of cancellation fees and related expenses.
3.2. Assumption of Risk
3.2.a. The traveler/ trekker should understand that during the course of the trip, certain risks and dangers may occur, including, but not limited to, the hazards of traveling in mountainous terrain, accident or illness in remote places without medical facilities, and the forces of nature. The traveler/trekker agrees to assume all risks associated with the journey, and agrees that no liability will be attached to the company or its outfitters, employees or agents, or to any member of the tour group in respect to death, personal injury, illness or delay of traveler/trekker, or for any loss or damage to the property of the traveler/trekker during the course of the trip, howsoever caused.
3.2.b. Acceptance of Risk
The Traveler/Trekkers should understand the risk on the adventure trips and you accept the risk.
4. Cancellation Policy:
4.1. CANCELLATION BY MOUNTAIN HAWK
If in case of the rare trip cancelation by MOUNTAIN HAWK, we will notify you at the earliest and we will refund you the 100% trip deposit you have made, but there is no compensation policy,
4.2. CANCELLATION BY YOU
In case you canceling the trip:
Cancellation by you after the booking of your tour, the trip deposit is non-refundable.
25 days prior to your tour date, 50% of the trip cost is non-refundable.
15 days prior to your tour date, 60% of the trip cost is non-refundable.
Cancellation 7 days prior to your tour date 100% cost is non-refundable.
5. BOOKING AMENDMENTS
If you need to change or amend the booking you already have with Mountain Hawk Trek, we will be happy to do so without any extra charge. You will be responsible for any costs we may incur from hotels canceled flights already booked or any pre-booked dates for trekking permits.
6. LATE BOOKINGS
Mountain Hawk trek accepts last-minute bookings without any extra cost, please check with us for late booking times
7. AUTHORITY OF THE LEADER
Our tour leader reserves the right to refuse to continue to carry any passenger(s) causing inconvenience or annoyance to other travelers/trekkers or creating difficulties that would hamper the smooth running of a trip. We shall not be liable for any loss or damage to baggage or personal possessions, or any consequential losses resulting therefrom. If a traveler/trekker is injured or becomes ill, all evacuation and hospital expenses, doctors’ fees and repatriation costs are the travelers/trekker’s responsibility, and Mountain Hawk Treks shall not be liable for any refund of the tour fare.
We always want to improve as a company and we welcome feedback from our guests, we take seriously suggestions to improve our future service.
9. HEALTH, FITNESS, AND AGE LIMITS
Good health and physical fitness is desired on all trekking itineraries peak climbing and expedition. We recommend a physical examination for all trekkers on extended treks.
10. COMPLEMENTARY POLICY:
One member or the tour leader 100% free on 15 paying pax for Trekking and tours package. (Except National park fees, special permit of trek and flights) one member or the tour leader 50% free on 10 paying pax for Trekking and tours package. (Except National park fees, special permit of trek and flights
Mountain Hawk Trek might use the client’s photo and the videos to our advertisement, unless you have mentioned to us not to do so, we always keep personal privacy.
12. Emergency Rescue Evacuation:
The helicopter cost is US $1825.00 to $2500.00 per hour. It all depends upon the rescue location & flying hours. Normally it takes 3 to 4 hours of flying time but, again, it entirely depends upon the location and the weather at the time of rescue. So, all clients need to have medical & rescue insurance before arriving here. We can arrange the rescue operation and expect all the cost to be settled after the rescue here in Kathmandu. We can arrange all the necessary documents as support for submitting to the client’s Insurance Company.
13. Unforeseen Events:
Please Note: the itineraries that we put forward for each of our trips should be seen as statements of intent, rather than as contractual obligations. A variety of factors, including weather, transport difficulties, and political instability, might dictate that we need to change an itinerary. The trip leader will make any changes that are necessary, after consultation with the group. Only rarely will such changes be significant, and we will always do everything within our powers to minimize the effects of any enforced change. We cannot be held responsible for any changes or delays, irrespective of how they are caused.
©2009-2023 Mountain Hawk Trek Pvt. Ltd. All Rights Reserved.